Social Impact

The Safety Culture

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Adapting work to the worker is the principle that underpins the health and safety protection afforded to all of the Group’s employees. In fact, safety leads to well-being, prevention and collaboration. To encourage safe behavior and facilitate the management and prevention of risky situations, over the years the Company has developed a workplace health and safety culture. More specifically, Luxottica has introduced an organizational model at its production and logistics sites that focuses on prevention and protection with the aim of maintaining a safe working environment.

All Italian production sites, beginning with Rovereto in 2012, have obtained OHSAS 18001:2007 certification for their occupational health and safety management systems. The certification was extended to the sites in Campinas (Brazil) and Dongguan (China) in 2018, the latter in compliance with the ISO 45001:2018 standard.

THE “ZERO ACCIDENTS” PROGRAM

The guidelines for the Group’s health and safety activities and initiatives go beyond fulfilling the training and information obligations set forth by local regulations and include:

  • designing and maintaining an appropriate and safe workplace, guaranteeing full respect for ergonomic principles in the design of workspaces and relative equipment;
  • continuous updating of the accident prevention management procedures and constant monitoring of industrial hygiene, taking into account physiological and behavioral aspects that may affect the occurrence of accidents and occupational diseases;
  • training, through appropriate training programs.

In order to guarantee higher safety levels and develop a genuine company culture in the area of accident prevention, in 2007 the Group launched its “Zero accidents” program in Italian sites, subsequently introducing it at its facility in Campinas (Brazil) in 2013. It is a program that requires investment, the continuous adjustment of infrastructure and the training of employees, and which has naturally led to significant improvements in safety at plants. Though the accident rate in the factories remained unchanged between 2016 and 2018, on a like-for-like scope, it was only in Italy, where this rate has been monitored for longer, that a 40% decrease was observed between 2010 and 2018. The fact that occupational health and safety risks have been contained is proven also by other indicators monitored by Luxottica, which are shown in the table.

In 2018, the accident rates worsened compared to the preceding years, mostly on account of accidental collisions and falls. The number of unsafe situation reports increased from 27,190 to 32,567 in 2018. They reached 33,759, including the reports received by the Foothill Ranch plant and the central laboratories for the production of ophthalmic lenses in the United States, in their first year of implementing the system for reporting unsafe situations, which had already been adopted at the Group’s other production sites, except Atlanta where it will be unrolled in 2019.

The installation of the Safety Corners, i.e. designated locations for posting information on health and safety matters and for reporting unsafe or risky situations for workers, is envisaged in Atlanta and the other North America sites in 2019. Safety Corners were first introduced in several manufacturing plants in Italy in 2015. They were progressively extended to all Italian facilities and to the Chinese facilities in 2018. The initiative was an instant success, as highlighted by the exponential growth in reports as shown above, and is indicative of an increasingly proactive approach in safety management by employees.

KPIs(a)

2018

2017

2016

Frequency rate(b)

-  like-for-like perimeter

-  2018 new perimeter(a)

 

1.7

2.3

 

1.4

 

1.7

Severity index(c)

-  like-for-like perimeter

-  2018 new perimeter(a)

 

0.04

0.10

 

0.02

 

0.03

Number of accidents

-  like-for-like perimeter

-  2018 new perimeter(a)

 

79

119

 

66

 

80

Number of first aid cases and close call accidents(d)

-  like-for-like perimeter

-  2018 new perimeter(a)

 

450

884

 

367

 

421

Number of reports of unsafe situations and SMAT audits(e)

-  like-for-like perimeter

-  2018 new perimeter(a)

 

32,567

33,759

 

27,190

 

23,025

A NEW WAY OF INTERPRETING SAFETY IN ITALY: BEHAVIOR-BASED SAFETY (BBS)

A number of studies have shown that more than 80% of workplace accidents are caused by at risk behavior. Inspired by the “Behavior-Based Safety (BBS)” concept, the Group has decided to adopt a safety management methodology at its Italian plants that consists of reducing or eliminating unsafe behavior and actions through the involvement of its employees and will make it possible to:

  • develop a culture of fully shared security, encouraging the active and voluntary participation of workers, above all through positive backup and feedback;
  • build better relationships between employees, even outside the safety context, increasing the sense of belonging to the Company;
  • ensure an even more “active participation by workers” as set forth by the Safety Consolidation Law (Legislative Decree 81/2008 et sequitur).
Adoption of the BSS process is gradual: it was introduced in 2014 at the Cencenighe facility and subsequently extended to the other Italian facilities. Agordo’s turn came in 2018 and implementation of the new method is currently underway.

(a) The GRI 403-2 disclosure was not followed when reporting the data as it does not coincide with the Company’s internal classification and reporting methodologies. The indicators were developed in accordance with the “Workplace accident statistics” UNI 7249/2007 regulation and then integrated with additional Company-specific KPIs. The analysis does not include the Bhiwadi site in India and the logistics hub of Jundiaì in Brazil as they are exclusively dedicated to their respective local markets, and Fukui Megane, the Japanese eyewear manufacturer of which Luxottica acquired a 67% stake in 2018. The figures on a like-for-like perimeter do not include the Atlanta logistics hub and the central lens laboratories in Atlanta, Columbus and Dallas, which became fully operational in 2017 and for which the process of collating health and safety data was carried out only according to the American OSHA (Occupational Safety and Health Administration) standard. The new 2018 perimeter includes the Atlanta, Columbus and Dallas lens laboratories in the United States, which have adopted the same method of determining accidents and the relative processes already adopted in the Group’s production units in Italy, China and Brazil. The data relative to the “number of reports of unsafe situations and SMAT audits” does not include the Atlanta site, for which investments are being made to adapt the mechanisms and processes to those of the rest of the Group.
(b) Frequency rate: number of events every 1,000,000 hours worked. This is the main indicator of accident trends because it takes account of the hours worked and not just the absolute number of accidents. It was calculated in accordance with the UNI 7249/2007 regulation, “Workplace accident statistics”
(c) Severity index: days of temporary inability to work due to injuries (calendar days from the first day of absence, excluding the day of the accident) per 1,000 hours worked. The indicator was calculated in accordance with the UNI 7249/2007 regulation, “Workplace accident statistics”
(d) First aid: an internal indicator that monitors events involving minor injuries that are generally handled by first aid operators. Close call accident: an internal indicator that monitors events which may potentially lead to an accident/first aid event that might have caused an injury which, by pure chance, did not materialize.
(e) SMAT Audit (Safety Management Audit Training) is an auditing activity carried out at different levels of the organization to verify a series of environmental, health and safety aspects (working environment, Personal Protecting Equipment - PPE, training, machines etc.)

In addition to the days dedicated to safety and prevention training (the “Safety days”) within its facilities worldwide and the constant update of the section dedicated to health, safety and the environment on the OneLuxottica company intranet in Italy, China and Brazil, in 2018, on the occasion of the World Day for Safety and Health at Work (April 28), Luxottica launched the “I promise” campaign to raise awareness within its facilities around the world. Employees were invited to write their own promise, in terms of a good safety-related proposal, making a public commitment to uphold it. Over 3,700 promises were collected from employees at the facilities in Italy, China, the United States and Brazil. The most interesting and inspiring of these promises, regarding the conduct to follow to ensure one’s personal safety and that of others, at work as well as at home, were posted on bulletin boards in the relative facilities.

Company Policy S&H (Italian)

Company Policy S&H (English)

Company Policy S&H (Chinese)

Company Policy S&H (Portoguese)

Quality Policy Campinas Brazil (Portoguese)